Frequently Asked Questions

Head to the outlet page and pick the location nearest you. Choose Per Entry if you just want to try a single visit, or Monthly for unlimited access. After payment, we'll guide you through a quick face registration so you can walk straight in on your next visit.

Bring a photo ID for face registration, a towel, a water bottle, and a change of clothes. Once your face is registered, future visits only need you — no card, no QR code.

Comfortable athletic wear and clean indoor training shoes. Outdoor footwear is not permitted on the gym floor for hygiene and safety reasons — please bring a separate pair to change into.

Register a clear photo once at signup or on your first visit. After that, the door camera verifies you in under two seconds when you arrive — no QR code, no card, no app needed.

Just yourself. Once your face is registered, you are the key — walk up to the door camera and it'll let you in.

Per Entry charges you only on the days you actually visit, billed together at the end of each month. It's ideal for members who train irregularly.

Monthly is an unlimited-entry plan for a fixed fee — train as often as you like. Best if you hit the gym 8+ times a month.

Yes — switch anytime from your account settings. The new plan takes effect from the next billing cycle, and your existing access continues uninterrupted until then.

Multi-outlet access depends on your plan tier. Most Monthly plans include all BlueGym outlets (Pelikat, CCK, Jurong); some tier and weekend plans are outlet-specific. Check the pricing page for your outlet to see what's included.

Submit a pause or cancellation request from your account settings. Pauses are free; cancellations follow the notice period stated in your plan terms. Our team reviews requests within one business day.

All payments are processed securely through HitPay, Singapore's leading payment gateway. We accept major credit and debit cards (Visa, Mastercard, AMEX), PayNow, and GrabPay.

Your card details are stored encrypted with HitPay — BlueGym never handles raw card numbers.

If a payment fails, here's what happens:

• Immediate: Your subscription status changes to "Past Due"
• Retry: The payment system will automatically retry a few times over several days
• Access: Your gym access may be restricted until payment is resolved
• Resolution: Update your payment method in your account to resolve the issue

We'll send you email notifications about failed payments so you can take action.

Monthly, weekend, and per-entry subscriptions can be cancelled anytime from your account settings. Your access stays active until the end of the current billing period, and no further charges are taken. We don't refund charges already taken within a billing period.

We review refund or credit requests case-by-case for:

• Medical reasons — with valid documentation preventing gym use for an extended period
• Relocation — moving to an area without BlueGym access (proof of new address required)
• Service disruption — extended facility closures within our control

New members also have a 5-day cooling-off period under Singapore's Consumer Protection (Fair Trading) Act — a full refund is available if you cancel within 5 days of purchase and haven't used the membership.

Message us on WhatsApp (+65 9376 0062) with supporting documentation to open a review.

Yes — freezing is a good alternative if you're travelling, injured, or taking a short break. A monthly freeze fee applies, with a minimum of 1 month and a maximum of 3 months per year. The current fee is shown when you submit the request.

Submit the request at least 7 days before your next billing date from your account settings, and our team will confirm within one business day.

Approved refunds are issued to your original payment method within 7–14 business days, and you'll get an email confirmation once it's processed.

For refund questions or duplicate-charge disputes, message us on WhatsApp (+65 9376 0062) with your member ID — we respond within 2 business days.

HitPay emails a receipt to the address on your account every time a charge succeeds. You can also view your full payment history from your account settings under the Payment History tab.

Need a reprint, tax invoice, or GST-itemised receipt? Message us on WhatsApp (+65 9376 0062) with your member ID and we'll send one within one business day.

Outlets are staffed during the hours listed on each outlet's page. Active members get 24/7 access via face check-in, even outside staffed hours.

Report it at the front desk on your next visit, or message us on WhatsApp (+65 9376 0062) with a description and the approximate date and outlet. Found items are held for 14 days before being donated or disposed of.

First-aid kits are on-site at every outlet. For any injury, notify staff immediately so we can log the incident and assist. For medical emergencies, call 995 without delay.

A few simple ones that keep everyone happy:

• Wipe down equipment after use
• Re-rack weights to their proper home
• Keep conversations and music at a respectful volume
• Respect others' training space — don't hover on equipment in use

See the Rules & Guidelines section below for the full house rules.

Wear proper athletic attire and closed-toe athletic shoes on the gym floor — no jeans, sandals, flip-flops, or open-toe footwear. Shirts must be worn at all times, and please avoid clothing with offensive imagery or language.

On hygiene:

• Bring a towel and use it on equipment and benches
• Shower briefly during peak hours and tidy up after yourself
• Use deodorant and arrive clean
• Dispose of rubbish in the bins provided
• Don't spit in common areas, water fountains, or sinks

• Re-rack weights — return dumbbells, plates, and barbells to their designated racks
• Wipe down machines after every use with the supplies provided
• Don't hog equipment — cap machine time at 20 minutes during peak hours and let others work in between sets
• Report damage to staff immediately
• Don't drop or slam weights unnecessarily, and use equipment only for its intended purpose

For safety: report all injuries (however minor), know the emergency exits, use a spotter for heavy lifts, and keep walkways and exits clear of bags and belongings. First-aid kits are at the front desk.

Every visit requires check-in via facial recognition or member ID verification. Entry outside your plan's access window will be denied — you can upgrade your plan anytime from your account settings.

Access windows by plan:

• Per Entry — access during all operating hours on days you visit
• Monthly — full access during all operating hours
• Weekend — Friday 7 PM to Sunday 11:59 PM (Pelikat & CCK only)

Access may be revoked without refund for misuse. Facial data and access logs are used solely for entry authentication and are auto-removed after 60 days of inactivity.

Guests: Non-members aren't allowed on the gym floor without a valid guest pass. Passes must be arranged ahead of time via the front desk or your member dashboard, and members are responsible for their guests' conduct.

Photography: Don't film or photograph other members without explicit consent. Personal selfies and workout recordings are fine in designated areas; no live streaming on the gym floor. BlueGym may photograph common areas for promotional use.

Belongings: Lockers are available during your visit (bring your own lock). BlueGym isn't responsible for lost, stolen, or damaged items; unclaimed belongings are disposed of after 7 days. Don't leave bags on the gym floor or equipment, and no overnight storage.

Age: Members must be 16 or older. Members aged 16–17 need written parental or guardian consent. Children under 16 aren't permitted in the gym or workout areas.

Prohibited on premises:

• Glass containers or bottles
• Weapons of any kind
• Illegal or banned substances
• Alcohol and smoking (including e-cigarettes)
• Outside food in workout areas

Everyday conduct: treat members, staff, and visitors with respect, follow staff instructions, keep noise reasonable (no excessive grunting, slamming weights, or speaker music without headphones), clean up after yourself, and don't run personal training sessions without BlueGym authorisation.

The following behaviours result in immediate membership termination without refund:

• Harassment, intimidation, or threatening behaviour towards members or staff
• Use of prohibited or illegal substances on premises
• Deliberate damage to gym property or equipment
• Sharing membership access or credentials with non-members
• Any illegal activity on BlueGym premises
• Theft from the facility, staff, or other members

Your face photo is encrypted and stored on our private AWS infrastructure in Singapore. It's used only for check-in verification at outlets you're an active member of — never shared, sold, or used for any other purpose.

Yes. Submit a deletion request from your account settings. Your face data and personal information are fully removed within 30 days, in line with PDPA requirements. A minimal financial record may be retained for accounting compliance.

Only authorised BlueGym staff at the outlets you visit. Check-in logs are retained for operational analytics (peak-hours planning, member safety) and are never sold or shared with third parties.